Twitter actually responded to my support inquiry and immediately unlocked that account.
I say “that account” because I made a new one, and I’m just going to keep the new one. Truth be told, I am actually impressed that Twitter responded to my support inquiry to begin with because of everything you read where people Mention them asking them to look at suspension appeals, to please read their tickets… and a lot of these requests seem to languish. I’ve heard that it’s not uncommon for them to ignore suspension appeals or tickets for up to a year after they were initially made, even ones that were placed in good faith addressing actual problems. They just seem to get lost in whatever black hole they wind up in because it’s like they have more appeals and inquiries than they have people on board who are able to sort them out, although — as I’ve stated — part of that may be attributable to COVID-19 if not worsened by it.
Facebook’s just as bad, if not worse. It seems like the only time you can actually interact directly with Support (and this isn’t even that directly to begin with) is when you have to confirm your identity or request a change in name, even — especially — if they don’t like what your name was to begin with because someone reported you. I used to have my first and middle name as my Facebook “name”, and I had it that way for the longest time until someone actually reported me to Facebook for using a “fake name” and I had to scan in and send them a copy of my driver’s license so that they could “reinstate” my actual name. Never mind the fact that I had my name as I did because I am a survivor of domestic violence and stalking and the man who did these things to me has been confirmed to have multiple accounts on Facebook, apparently easily abandoning them to make new ones. A restraining order without end date is bundled into our child’s custody order, and he has no access to our child. There has been proven, willful disobedience on his part, and yet I am no longer allowed to make my account unsearchable — that used to be a thing on Facebook that you could do — or use a name that he might not be able to find. At least on Twitter you don’t need to use your real name. You are not obligated to provide your real name or to have it on display as a condition to sign up.